Frequently Asked Questions
Q1. Do you ship door to door internationally?
Yes, we do ship globally door to door with some professional shipping companies such as FedEx, TNT, and UPS
Q2. How much does shipping cost?
Shipping costs would depend on the weight or the measurement of the products and the country of destination. In many cases, we need to make a wooden box to ensure the coffee table is well protected and you will receive it intact. In that case, we will inform you of the amount of shipping case by case. We always charge our clients at the net cost of the shipping price as the shipping company offers us.
Q3. How long does it take to ship the products to us from your country?
You will expect to receive the product within the time as below: - 1 to 2 days to ASEAN countries - 2 to 4 days to other Asian countries - 5 days to a week to USA, Canada, Europe and the rest.
Q4. Who is your shipping partner?
We work well and have a lot of to ship all over the world with FedEx Express, DHL, TNT or UPS.
Q5. What happened if the product is damaged during shipment?
Q6. Is your shipping insured?
Since we ship with some professional shipping companies, they would compensate in case of product damage as their policies. Besides that, we also buy insurance from International Insurance Company (VIA) and transportation insurance incurs 2% of the value of products and is charged separately. In case of loss or damage, the insurance company will reimburse the full amount to the customer. Contact us if you want to buy transport insurance for your product.
Q7. What modes of payment do you accept?
We accept all major credit cards such as Visa, MasterCard, and PayPal. If you would rather, we also accept bank transfers. <br/> About Online Payment with One PAY: At this stage, we accept most of the major cards with the below service fee.
- Visa, MasterCard, JCB Card are accepted with 3.2% service fee
- AMEX is accepted with a 4.5% service fee
Q8. Will I be charged tax?
In some cases, you will be charged tax on the products you buy. It depends on your country's origin. We will assist you well for this when you decide to buy the color pencil coffee table from us. Some countries like the USA, you would not be charged Tax when you buy the coffee table.
Q9. If I am not happy with the product can I return it?
We apply a 7-day return policy that makes your purchase at https://www.henryledesign.com completely risk-free. If you are not satisfied with your purchase, you can return it to us and get a full refund (we will fortify the cost of one-way shipping).
Q10. In case I want to return the product, who will pay for the shipment?
In case of return of the product, the customer will bear to shipping charges. Returns must be suitably insured. As soon as we receipt the product, we will proceed to refund the amount of money.
Q11. Can I cancel my order?
Q12.How can I check if the product I bought shipped?
When we ship the product, we will send you the invoice with the sign and code from the shipping company. You can use that code to check on the website of the shipping company to check where your item is.